The product was satisfactory, but the shipping and the customer support availability were the worst I have ever experienced.1)Shipping.The only shipping avail was Ground FedEx.I am in Hawaii and had to wait two weeks for delivery.It's supposed to be FedEx -- and check out does not even specify that it will be ground, nor allow the customer to select air and let he/she be the one who decides how and how much to pay for delivery. WTH is up with that?!
2)Called several times, during all different times of day in the company's time zone, and kept reaching only a simple call center who would only either take a message or forward to voicemail.The only person who could then take action is the owner.Now, most people would think this is great that the owner of the company is involved, but not at this level.At this low level of support it should be *anyone* some other staff who could have taken my call and helped me to re-route my package by air instead of ground to Hawaii.
Unbelievably amateurish.Will *never* purchase from this company again.
Click Here to see more reviews about: 14K White Gold or Yellow Gold Round 3 Stone Blue Diamond & White Diamond Wedding Band (0.30 ctw)
Product Description:
This 14k gold diamond ring is prong set with 1 round blue diamond and 2 round white diamonds.The total carat weight is 0.30 cts.The diamonds are blue color and SI clarity.
If this ring is not immediately available, you will be contacted with 48 business hours with other options.
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